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Coco Reina

Contact the export desk

PT Coco Reina Global Charcoal is the exporter of record for coconut shell charcoal briquettes for shisha and hookah, produced at its site in Gunung Sindur, Bogor, West Java. Sales are wholesale and factory-direct: the minimum order is 1 × FCL (20 ft or 40 ft). The registered office is in Jakarta and the production site is in Bogor; the export desk and the press floor work to one phone number and one company.

Factory entrance
A factory-direct buyer can verify a supplier by address: production, warehousing and loading all happen on one registered site rather than through a trading intermediary.

Fastest route

One number reaches the desk, and phone and WhatsApp are the same line — there is no switchboard to work through and no second number to try. If you are ever given a different number for this company, it is not this company.

Message the export desk on WhatsApp +628213924038
Who answers
Our export desk. The first reply may come automatically; a person from the desk takes over during working hours, 08:00–17:00 WIB.
Languages
English, Arabic, Russian, French and Italian. This is who is at the desk, not the set of languages the site is published in.

Separately from the desk: the weathering statement and the safety data sheet your forwarder will ask for travel with every shipment, and we send a copy of either on request. Ask for one by name. Mohamad Sinno, Charcoal Expert, who writes the shipping and compliance material on this site, is who answers questions about them.

What to send for a same-day quote

Five lines make an enquiry quotable. Each one changes the price, so an enquiry missing them turns into a thread of follow-up questions before anyone can put a number on it.

  1. 1. Target specification

    The shape and size you need, and any parameter you are testing against. Custom sizes are made to order, so send the dimensions rather than a grade name.

  2. 2. Destination port

    Charcoal moves as UN 1361 dangerous goods, so the discharge port decides which lines can carry it to you and what the routing costs.

  3. 3. Volume in FCL

    How many containers, 20 ft or 40 ft, and the date you need them on the water. The minimum is 1 × FCL (20 ft or 40 ft).

  4. 4. Packaging or private label

    Your own carton artwork or ours. Packaging design is free; say which you want at the enquiry stage, because it sits in the lead time either way.

  5. 5. Incoterm preference

    EXW Factory, FOB Tanjung Priok and CFR. The choice is not only commercial: under EXW the buyer is the dangerous-goods declarant — see who signs charcoal's DG declaration under FOB, CIF or EXW.

Loading bay exterior
Loading at the factory rather than at a third-party depot removes one handling step between the packing line and the container, which is where carton damage usually happens.

All channels and hours

Every time below is WIB (UTC+7). The export desk keeps office hours; the factory itself runs continuously, which is why a production question raised on Friday afternoon does not cost you the weekend on the floor — only the answer waits.

WhatsApp and phone
+628213924038 — one number, both channels
Email
export@coconutcharcoal.org — the only email domain this company uses
Production site — visits welcome
KP. Wahiya RT.002 RW.004, Desa Gunung Sindur, Kec. Gunung Sindur, Bogor, Jawa Barat 16340, Indonesia Find us on the map
Export desk hours
08:00–17:00 WIB (UTC+7), Monday to Friday. Closed Saturday and Sunday.
Outside those hours
Messages sent outside export-desk hours are answered the next working morning, Jakarta time.
Legal entity
PT Coco Reina Global Charcoal

What this desk handles

Sales
Quotations, specification and packaging questions, sample requests, order placement.
Export documentation
Certificate of origin, packing list, weathering certificate and the rest of the file — see which documents a charcoal DG shipment needs and who issues each.
Dangerous goods and shipping compliance
Declared as UN 1361, Class 4.2, Packing Group III. Classification, the DG declaration and carrier acceptance are answered under shipping coconut charcoal as dangerous goods.

No newsletter and no mailing list runs from this address. What you send is used to answer your enquiry and nothing else — see the privacy policy.

Verify us before you buy

Do not take any of this on our word, including the part where we say not to take it on our word. The registers below are authoritative where this page is not, and our registration numbers — with what each one does and does not prove — are set out in full on the documents we hold.

Where to check
The legal entity name against Kemenkumham AHU, Indonesia's company registry — ahu.go.id. Our NIB against Indonesia's OSS system; the number, its issue date and what it does not cover are on the documents we hold. Whatever you check, check it against the paperwork we send you as well; if the two ever differ, stop.

Where payment goes

One account, published so you can check it against any invoice you receive from us before you pay. These are the only banking details we use.

Bank
Bank Central Asia
SWIFT / BIC
CENAIDJAXXX
Branch address
Jl. MH Thamrin No. 1, Menara BCA, Jakarta
Account number
247 1122 141
Account name
PT Coco Reina Global Charcoal
  • The account name always matches our legal name exactly.
  • These details never change mid-transaction. Any email announcing 'new bank details' is fraud — verify by video call with the export desk before paying.
  • Last verified: August 2026.

Or send it as a form

The same five lines, if you would rather not open WhatsApp. It reaches the same desk — only slower, because a phone is read faster than an inbox. Everything except the first four fields is optional; send what you know and we will ask about the rest. For a physical sample instead, the terms are set out on the samples page.

Export desk at work
A dangerous-goods consignment travels with a document set that has to be right before the booking is accepted, so the paperwork is prepared alongside the cargo rather than after it.